Quick Ask Gets Streaming, a System Selector, and Web Search

Lovely stuff. Thanks, Romit. That was really impressive.

I hope I think everyone will agree with that. Some amazing examples of the usage of the tool in and bringing it all together across the various different pillars. Yeah, definitely great.

One thing I will just say as well, Obviously, Romit isn't part of this kind of core EVO team, so he's kind of got like a guest in to show us what he's been up to because we saw it and we thought it was an amazing example. So just call that out as well. If there's anyone watching this who knows of any great examples, either within their soft code or that they've seen elsewhere of how people are starting to bring the pillars together, then please get in touch with us because we'd love to show more of these. in the week is to, I think, inspire other people to kind of follow that path.

So thank you very much. Thank you very much, Romit. Okay, back to me then.

So I'm going to give a brief update today on the latest changes with Navigator. Just scheduled a message to send in the chat shortly where I kind of posted some detailed release notes that I sent out yesterday. So I'm just going to just going to very. high level run through these and again you can read the message for kind of the full details.

So I don't have a demo for you this week, but yeah, I'm slightly cheating here by saying this is this week's work. It's kind of the last couple of weeks, but yeah, it was only yesterday when I was writing the release notes that I kind of realised the significant output from the team. So thank you very much to them.

We've made a lot of changes to quick asks over the last couple of weeks. So we've added the ability to minimise and expand. We've added the dedicated chat view.

We've added response streaming. So that made a massive, massive impact on the experience, in my opinion. So previously, it would wait until it kind of got the entire response to tell the user.

Now it will stream that back bit by bit. So you start to get, you know, you start to get a response within a couple of seconds. We've got the whole transfer to researcher, again, bringing those pillars together.

We've got a system selector where you can select what assistance you want to interact with in that particular instance. We've got web search and we've also got tool called visibility. So all of these things on this slide are in pre-prod today.

So if you're thinking, I don't quite know what that means, either, you know, read the release notes that have just got sent in the chat and then go jump into pre-prod and have a play and let us know your thoughts. Likewise, we've made changes to the feedback mechanism. So that's now at the top of the page.

We've got the concept of thumbs up and thumbs down now on all quick asks, quick actions and quick panels. Just a little note here, if you've got your own thumbs up or thumbs down in the header of your MFE, maybe have a review of that and see if you think you still need that, because we basically integrate the sentiment analysis for you for free, effectively. So we'll now be capturing sentiment analysis on those quick objects. rather than each soft code needing to be able to add it into their MFE.

And then when we send that through to the sentiment analysis, you'll be able to see that that corresponds to your MFE. So have a look at that. Obviously, if you've got sentiment analysis like in the workflow of your MFE, you probably want to leave that in.

But if you've just got it static in the header, have a look at that. If you've got any questions, then just reach out to me. Likewise as well, we've added the concept of views, which we showed on a previous weekly review.

We've added that into roles and permissions, so that's now controlled there. And then likewise as well, just a bit of a heads up, we're looking at shared views at the moment. So how we enable org admins to create and share views.

I think similar to like shared dashboards, but it allows us to start. configuring experiences within orgs and sharing that out, which is something that we've heard in the EAP feedback from customers. And then finally, just the last thing, because we have the assistant selector in the UI now, your agent names and descriptions will be visible to users. So again, have a look at the release notes,

Chris Ellis 17:54

The.

Elliot Iles 17:54

jump into pre-prod, have a look. But yeah, if you've got any like weird and wonderful names for your agents, just be mindful that that obviously would then be exposed to a user when that goes out to users and also when that goes out to production as well. So again, any questions or comments on that, bang them in the chat here or message me privately.

But yeah, just have a look at kind of what conventions you're using there. Cool, very brief one from me, like I say, because I've done the dedicated release notes in the chat. So over next to Carl, I think, who's given us an update on researcher.